My numerous letters of complaint have produced a SMALL return: I received a letter written by a HUMAN apologising for the nuisance calls I've been getting to my landline and mobile.
The letter was from Halifax Credit Card department in response to my grievance about receiving automated calls requesting that I call them back. What I really can't stand about computerised calls, apart from the frequency of such calls ranging from 2 to 5 and the fact that you can't answer back (which I do anyway as I can swear as much as I can because they can't hear me), is the fact that they MISPRONOUNCE MY NAME.
Going back to the letter: I was rather impressed with the careful drafting and the diplomatic tone however there was no offer to change business practices or to compensate for the inconvenience caused.
The battle continues.
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